Create an account

You can create an account depending on your purchase type.

A) If you are ordering as a private customer

1. Click on the user icon in the top menu and select [CREATE AN ACCOUNT] .

2. Select [I AM ORDERING AS A PRIVATE CUSTOMER] .

3. Fill in your personal information.

4. Fill in your account credentials:

   • USERNAME*
   • PASSWORD*
   • PASSWORD CONFIRMATION*



5. (Optional) Tick [subscribe to the newsletter] if you would like to receive updates and promotions.

6. Click [CREATE AN ACCOUNT].

7. You will receive a confirmation email confirming that your account has been created successfully.

Your account is activated and ready to use !

B) If you are ordering as a company

1. Click on the user icon in the top menu and select [CREATE AN ACCOUNT].

2. Select [I AM ORDERING AS A COMPANY] .

3. Fill in your company information.

4. Fill in your personal information.

5. Fill in your account credentials:

   • USERNAME*
   • PASSWORD*
   • PASSWORD CONFIRMATION*



6. (Optional) Tick [subscribe to the newsletter] if you would like to receive updates and promotion.

7. Click [CREATE AN ACCOUNT].

8. You will receive a confirmation email confirming that your account has been created successfully.

Your account is activated and ready to use !
 

Feel free to contact our customer service by filling in our »contact form«.

zangra's customer service cannot be contacted by either phone or e-mail.

The following are the reasons why the zangra team can only be contacted via a »contact form«.
At zangra, we have fully automated our website so that we can better answer our customers' questions.
Our online messaging service is directly linked to your online account.
So, once we receive your message via the »contact form«, we have direct access to all your orders and all the history of our message exchanges.
Therefore, please submit any enquiries only via the contact form.
We will be happy to answer your questions.

Having problems with our »contact form«?
Here is an overview of the problems you may encounter:

1.  If you already have a customer account, please log in before messaging us.
2.  Failure to log in after entering your username and password. Please note that your username is not necessarily your email address!
3.  If you cannot upload an image, it's probably too large. Please upload only .jpg images.
4.  You did not receive our response to your message. We answer all messages, so please check your spam!
5.  When you created your account, you inadvertently entered an erroneous email address. If this is the case, you must create a new account with the correct email address. Our system will not allow you to create an account with an already existing email address. So, you will be able to check whether your email address had been entered correctly or not!

If you have any questions or comments, do not hesitate to contact our customer service via our »contact form«.

Reset your password or username:

1. Please click on the person icon from the menu above.
2. Click »forgot password?« to reset it.
3. Enter your e-mail address or login and click "SUBMIT".
4. You will receive en email with your username and a link to reset the password.

In order to meet our security policies, please note that if your password has been reset, you will not be able to reset the password again for a 24-hour period.

Possible login problems:

1. The username and the password you entered are correct, but it is still impossible to log in. Beware! Your username is not necessarily your email address!!!
2. If you don't get an email from us within a few minutes, please be sure to check your spam filter. The email will be coming from no-reply@zangra.com
3. Keep in mind that there can be a significant delay receiving email into your Hotmail, Yahoo or Gmail inbox. Please be patient if you are using one of these providers...
4. You made a typing error in your email address, without knowing, when you created your account. In that case, create a new account with the correct email address. Our system refuses to create an account with an address that already exists. This way you can find out whether your email address was correctly entered or whether or not it contained a typing error!

Feel free to contact our customer service by filling in our »contact form«.

Here is an overview of the issues you may encounter when using the contact form:

1. If you are already a registered customer, you need to log in first before sending us a message.  
2. The username and the password you entered are correct, but it is still impossible to log in. Beware! Your username is not necessarily your email address!!!
3. If you're having problems uploading a picture, your picture is probably too large. Please only send jpg's.
4. You sent us a message, but you did not receive an answer from us. We always answer, so please check your spam!
5. You made a typing error in your email address, without knowing, when you created your account. In that case, create a new account with the correct email address. Our system refuses to create an account with an address that already exists. This way you can find out whether your email address was correctly entered or whether it contained a typing error!

Feel free to contact our Customer Service Department by filling in our »contact form«

Log into your account to view your account details. Here you can modify your personal data at any time!

1) Click on the user icon from the menu above.
2) You must first log in before you can continue.
3) Select "PERSONAL INFORMATION" in the left-hand column and change your details. Don't forget to click on "SAVE CHANGES".

Feel free to contact our customer service by filling in our »contact form«.

How do I remove, add or change my address in my account information?

1) Please click on the user icon from the menu above and log into the system.
2) Choose "ADDRESS BOOK”.
3) Edit.
4) Add, change or remove your address -> Save changes.

Feel free to contact our customer service by filling in our »contact form«.