Shipping time
The shipping time is the time we need to prepare and pack your order.
As soon as we dispatch your package, you will receive an automatic e-mail.
The time we need to hand over your package to our transport service depends on the products you want to purchase.
On each product page, we indicate our order preparation times (for example, shipped within 2-3 days). If your order contains products with different shipping times, please take into account the longest shipping time. If you wish, you can split your order into two separate orders.
In your shopping cart, you will find a column with the different shipping times.


Delivery time
The delivery time is the time needed by the post office or the transport company to deliver your package.


* Parcels
Allow 1 to 2 days for delivery by post in Belgium or the Netherlands. For other European countries, please allow up to 14 days in the worst case.


* Pallets
When pallets are picked up by a transport company, average delivery time is 3 to 4 working days for deliveries in Belgium, France, the Netherlands and Germany.
For all other countries, it can take 1 to 2 weeks.


These shipping and delivery times are only an estimate and may therefore vary.
Shipping and delivery times can be much longer around Christmastime due to the rush of the holiday season.
We therefore advise you to order in time to avoid any disappointment.


Feel free to contact our customer service by filling in our »contact form«.