Any wrong delivery needs to be reported within 3 business days of receipt of the items. Afterwards we will not be able to process your request for a product replacement anymore.
To do so, please complete the contact form with the following information:
a. a picture of each wrong item
b. the date of the delivery
c. your order number or reference
Never send wrong items back of your own initiative, as zangra will take care of the return costs.
For logistical reasons, we can only send the replacement items after receiving the return of the incorrect items.
Feel free to contact our Customer Service Department by filling in our »contact form«.
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