If you are returning any products according to our policy (see “return rules”), we will process the refund once the package has arrived back in our distribution centre as we first have to check for any damage.
The transfer can only be made using the same payment method as for your order.

Did you pay by card?
We'll transfer the amount back to your account as soon as possible.

Did you pay by bank transfer?
Please send us your bank information (IBAN and BIC/SWIFT of the bank) to our customer service through the contact form to allow refund.
Keep in mind that it may take a few days for the transfer to be processed.

Feel free to contact our customer service by filling in our »contact form«.