If you have received a damaged item you can either ask for a refund or for a replacement of that product.
We can only process your request once you send us the required information (see “damaged items”).

In case of a refund zangra will activate the zangracash service and have the amount credited to your account for your next purchase. 
To pay with zangracash, you must be logged into your zangra account. Your zangracash will then automatically be available at checkout. Any outstanding balance can be paid by Credit Card or bank transfer. 
Your zangracash account will be charged on the day your order is placed.
Your zangrascah balance and transactions can be viewed at any time by checking the zangracash section of your account. You can also have your unused zangracash credited back to you: just send a message to zangra’s customer service.

Did you pay by card?
We'll transfer the amount back to your account as soon as possible.

Did you pay by bank transfer?
Please mail your bank information (SWIFT and IBAN codes) to our customer service and we will transfer the amount back to your account.
Keep in mind that it may take a few days for the transfer to be processed.

Feel free to contact our customer service by filling in our »contact form«.