If you have received a damaged item you can either ask for a refund or for a replacement of that product.
We can only process your request once you send us the required information (see “damaged items”).
Did you pay by card?
We'll transfer the amount back to your account as soon as possible.
Did you pay by bank transfer?
Please mail your bank information (SWIFT and IBAN codes) to our customer service and we will transfer the amount back to your account.
Keep in mind that it may take a few days for the transfer to be processed.
Feel free to contact our customer service by filling in our »contact form«.
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