Every day hundreds of orders leave our warehouse. These packages usually arrive intact. Proper packaging helps to reduce the number of products damaged during shipping. Therefore, we use sturdy cardboard boxes, made of double-walled cardboard, which are suitable for transporting heavy items. As a filler, we use crumpled kraft paper. Kraft paper is a biodegradable and recyclable paper type.
Plastic and other "non-ecologically" filler materials that we find in our manufacturers' packaging or customer returns are kept and reused for our own shipments. This seems better to us than throwing it away!
However, sometimes you could receive damaged merchandise. Customers then often complain about our packaging not having a label with “fragile” or “this side up”. But these stickers do not make any difference. All the courier services we worked with treat the packages with or without sticker in the same way. If it would make a difference we would stick “fragile" stickers all over… really...
zangra immediately issues a refund or replaces the product when you did receive a damaged item. zangra is insured for damage, but the insurance company will never reimburse us the full amount, so it is in our advantage that we do our best to pack your order as good as we can.
Read »here« what to do if you received a broken item.
Feel free to contact our customer service by filling in our »contact form«.