zangra's products are of the highest quality and are made to last. All zangra products have a 2-year warranty.
During the 2-year warranty period, you can let zangra know via the »contact form« if a problem occurs.
If you have a product that is damaged by your fault, it will not be replaced or refunded.
The message must contain the following photos and / or information:
a. A picture of the defective item if the damage is visible.
b. Your invoice, a picture of your invoice, the invoice number or the order number.
Unfortunately, no guarantee is given on light sources. All light sources sold separately are tested by zangra before shipping.
After sending, zangra is in no way responsible for the indicated service life. It is impossible to verify how and under what circumstances your light sources burn.
For example: vibration, peak current, old wiring, faulty connection, installation, short circuit, lightning, humidity, use of the defective dimmer, etc.
Never return defective products to zangra unless explicitly requested by a zangra employee.
If you did not purchase the product directly from zangra, please contact the store where you purchased the product. They will contact zangra and eventually return the article. zangra will replace or refund the product to the reseller in case of manufacturing defect.