my orders

To view the most up-to-date information on your order or to track your delivery, click on MY ACCOUNT.
Under STATUS you will find all the information you need.

LEGEND:

Waiting for your payment
We have received your order request, but we haven't processed it yet. Orders only get prepared and sent once we’ve received the payment.

We are preparing your order
We’ve received your payment and your order has now been sent to the warehouse for packing and shipment. All “in stock” orders are dispatched within 5 business days.
We kindly ask for your patience during this time, as our warehouse is working as quickly as possible to pack and send your order. At this point it is still impossible for us to give you an exact date of delivery.
Note: these delivery times are only estimates and may vary.
It is possible that delivery times may take longer especially due to the busy period around Christmas time.

Shipped on xx/xx/2017
Your order has been dispatched. An automatic shipment email with the tracking number will be sent out to the email address which you have used to place your order.
After some time a “follow your package” button will appear.
By clicking on this button you will be redirected to the website of the transportation company and you’ll be able to pinpoint exactly where your package is by clicking on “show history in detail”.
You should receive your order within 1-5 workdays (Europe) or within 5-10 workdays (rest of the world), stock permitting.

Your order has been delivered
The transportation company has delivered your package. Please keep in mind the way your local postman usually delivers your packages in case you are away: drop-off at the neighbours', in your garage, etc.

When your order has been paid or dispatched, you will receive an email notification. If you haven’t received these emails, please check your spam folder.

 

Feel free to contact our Customer Service Department by filling in our »contact form«