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contact by phone or mail
Zangra's customer service cannot be contacted by either phone or email. The following are the reasons why the Zangra team can only be contacted via a »contact form«.
At Zangra, we have fully automated our website so that we can better answer our customers' questions.
Our online messaging service is directly linked to your online account.
So, once we receive your message via the »contact form«, we have direct access to all your orders and all the history of our message exchanges.
Therefore, please submit any enquiries only via the contact form.
We will be happy to answer your questions.
Having problems with our »contact form«?
Here is an overview of the problems you may encounter:
- If you already have a customer account, please log in before messaging us.
- Failure to login after entering your username and password. Please note that your username is not necessarily your e-mail address!
- If you cannot upload an image, it's probably too large. Please upload only jpg images.
- You did not receive our response to your message. We answer all messages, so please check your spam!
- When you created your account you inadvertently entered an erroneous email address. If this is the case, you must create a new account with the correct e-mail address. Our system will not allow you to create an account with an already existing email address. So, you will be able to check whether your e-mail address had been entered correctly or not!
If you have any questions or comments, do not hesitate to contact our customer service via our »contact form«.
having troubles with our contact form?
Possible contact form problems:
- If you are already a registered customer, you need to log in first before sending us a message.
- The username and the password you entered are correct, but it is still impossible to log in. Beware! Your username is not necessarily your email address!!!
- If you're having problems uploading a picture, your picture is probably to large. Please only send jpg's.
- You sent us a message, but you did not receive an answer from us. We always answer, so please check your spam!
- You made a typing error in your email address without knowing, when you created your account. In that case, create a new account with the correct email address. Our system refuses to create an account with an address that already exists. This way you can find out whether your e-mail address was correctly entered or whether or not it contained a typing error!
Feel free to contact our Customer Service Department by filling in our »contact form«