track your order

To view the most up-to-date information on your order or to track your delivery, click on MY ACCOUNT.
Under STATUS you will find all the information you need.

LEGEND:

Waiting for your payment
We have received your order request, but we haven't processed it yet. Orders only get prepared and sent once we’ve received the payment.

We are preparing your order
We’ve received your payment and your order has now been sent to the warehouse for packing and shipment. All “in stock” orders are dispatched within 5 business days.
We kindly ask for your patience during this time, as our warehouse is working as quickly as possible to pack and send your order. At this point it is still impossible for us to give you an exact date of delivery.
Note: these delivery times are only estimates and may vary.
It is possible that delivery times may take longer especially due to the busy period around Christmas time.

Shipped on xx/xx/2017
Your order has been dispatched. An automatic shipment email with the tracking number will be sent out to the email address which you have used to place your order.
After some time a “follow your package” button will appear.
By clicking on this button you will be redirected to the website of the transportation company and you’ll be able to pinpoint exactly where your package is by clicking on “show history in detail”.
You should receive your order within 1-5 workdays (Europe) or within 5-10 workdays (rest of the world), stock permitting.

Your order has been delivered
The transportation company has delivered your package. Please keep in mind the way your local postman usually delivers your packages in case you are away: drop-off at the neighbours', in your garage, etc.

When your order has been paid or dispatched, you will receive an email notification. If you haven’t received these emails, please check your spam folder.

Feel free to contact our customer service by filling in our »contact form«.

shipping costs

If you would like to estimate your shipping costs before completing check-out, just place your products in your cart and fill in your address.
If you are already logged in, the calculator uses your default shipping address to estimate your shipping rate.
The costs depend on your address, the weight and the size of your order. They are added to your order irrespective of the amount of your purchase.

All non-fragile orders under 30 kg will be sent by regular post. If your order weighs over 30 kg or contains many glass or porcelain items, then we'll send your parcel using a pallet.

Feel free to contact our customer service by filling in our »contact form«.

shipping methods

All non-fragile orders under 30 kg will be sent by regular post.
If your order weighs over 30 kg or contains many glass or porcelain items, then we'll send your parcel using a pallet.

Feel free to contact our customer service by filling in our »contact form«.

worldwide delivery

We ship worldwide including Europe, USA, Asia and Australia. You will receive a confirmation email with a tracking number when the package leaves our warehouse. You can check the status of your delivery directly on your country's postal service website using the tracking number.

Feel free to contact our customer service by filling in our »contact form«.

delivery time

As soon as we have received your payment it will take approximately 5 business days to hand your order over to our transport company.
The postal service needs 1 to 3 business days for European orders and 5 to 7 business days for orders outside of Europe.
This brings the total delivery time to max. 8 business days for Europe and max. 12 business days outside Europe.

These delivery times are only estimates and may vary!
It is possible that delivery times may take longer especially due to the busy period around Christmas time.
We advise you to place your order well on time in order to avoid any inconvenience.

Feel free to contact our customer service by filling in our »contact form«.