cancel my order

How to cancel an unpaid order?
You do not need to cancel your unpaid order, because it will be automatically cancelled if you don’t make the payment.

How do I cancel a paid order?
It is always possible to cancel your paid order. You need to contact zangra as soon as possible by sending an email with "CANCELLATION REQUEST" in the subject line of your email. Zangra will contact you as soon as possible.

What if your order is already shipped?
If your order already left zangra's warehouse, you may refuse the package! Write "return to sender" on the unopened(!) package and give it back to the postman.

You can always return your item(s) within 14 days (see »return rules«)

 

Feel free to contact our Customer Service Department by filling in our »contact form«