forgot your password or username?
Reset your password or username:
- go to the "SIGN IN" button from the menu above or click »here«
- click on »Forgot your username or password?« to reset it
- fill in your email address
- reset password
In order to meet our security policies please note that if your password has been reset, you will not be able to reset the password again for a 24-hour period.
Possible login problems:
- The username and the password you entered are correct, but it is still impossible to log in. Beware! Your username is not necessarily your email address!!!
- If you don't get an email from us within a few minutes, please be sure to check your spam filter. The email will be coming from email@example.com
- Keep in mind that there can be a significant delay receiving email into your Hotmail, Yahoo or Gmail inbox. Please be patient if you are using one of these providers...
- You made a typing error in your email address without knowing, when you created your account. In that case, create a new account with the correct email address. Our system refuses to create an account with an address that already exists. This way you can find out whether your e-mail address was correctly entered or whether or not it contained a typing error!
Feel free to contact our Customer Service Department by filling in our »contact form«