If you have received a damaged item you can either ask for a refund or for a replacement of that product. Please take note that custom products are final and are not eligible for returns, exchanges, changes or alterations: such as custom-cut cables and custom-made ceiling lamps, sheepskin rugs and all other custom made items.
We can only process your request once you send us the required information (see “what to do with damaged items?”). The amount will be transfered back to your account in a few days, depending on your bank and the payment method you used.
The transfer can only be made using the same payment method as for your order.
Did you pay by card?
We'll transfer the amount back to your account as soon as possible.
Did you pay by bank transfer?
Please mail your bank information (SWIFT and IBAN codes) to our customer service and we will transfer the amount back to your account.
Keep in mind that it may take a few days for the transfer to be processed.
Feel free to contact our Customer Service Department by filling in our »contact form«