combining multiple orders
Is it possible to combine different orders and send them together in the same shipment to avoid double shipping charge?
Unfortunately it is not possible to combine separate orders once placed as processing begins immediately. The moment you place an order it is automatically transferred to our warehouse. Also an invoice is automatically created for each order. For accounting reasons it is impossible to change the invoices.
But it is still possible to cancel your paid orders! You need to contact zangra as soon as possible by sending an email with "CANCELLATION REQUEST" in the subject line of your email. We will transfer the amount back to your account as soon as possible so you can place an new order.
If nevertheless zangra’s team decides to send two orders (for which shipping costs have been paid) together in one shipment, no refund of shipping costs will be made for accounting reasons.
Feel free to contact our Customer Service Department by filling in our »contact form«