payment options

Choose from our various payment methods.
 

By card (we guarantee the transmission of your card data is absolutely safe thanks to the use of the highest security standards)
- iDEAL
- Maestro
- Visa
- Mastercard
- Bancontact
- American Express

By bank transfer
zangra's address: Victor Pochet 14 - 5570 Vonêche - Belgium
IBAN: BE34 3631 4126 6190
Bank: ING
SWIFT/BIC: BBRUBEBB
Bank address : Noorderplaats 7, 2000 Antwerp, Belgium

 

Feel free to contact our Customer Service Department by filling in our »contact form«

paying with a gift card

Please follow these steps if you wish to pay using a gift card:

1) Go to the "LOG IN" button in the menu above if you already have an account and, otherwise, create a new account (see instructions here).
2) Add the desired products to your cart.
3) Go to the "CART" button in the menu above to view your items.
4) You can fill in the code from your gift card in the “CODE” field.
5) Press enter.
6) Click on the "CONTINUE" button.

 

Feel free to contact our Customer Service Department by filling in our »contact form«

refund

When you cancel an order (see "cancel my order"), return a package (see "return rules") or have received a damaged item (see "what to do with damaged items?"), you can contact us for a refund.
We can issue the refund straight away if your order hasn't been sent already or whenever an item has been damaged. The amount will appear on your account once again in a few days' time depending on the payment method you first used.
If you are returning any products, we will process the refund once they have arrived back in our distribution centre as we first have to check for any damage.

The transfer can only be made using the same payment method as for your order.

Did you pay by card?
We'll transfer the amount back to your account as soon as possible.

Did you pay by bank transfer?
Please mail your bank information (SWIFT and IBAN codes) to our customer service and we will transfer the amount back to your account.
Keep in mind that it may take a few days for the transfer to be processed.

 

Feel free to contact our Customer Service Department by filling in our »contact form«

 

paying with a promotion code

If you want to pay your order with a promotional code, please follow these instructions:

1) If you already have an account, go to the "CONNECTION" box at the top right. If not, create a new one. You will find the instructions >> here <<.
2) Add the desired products to your basket.
3) Then go to "BASKET", located at the top left, to see your articles.
4) You can enter the code written on your promotional code in the "CODE" box
5) Press the "ENTER" key
6) Click on "CONTINUE"

 

 

 

Feel free to contact our Customer Service Department by filling in our »contact form«

 

problems with your payment

Je n'arrive pas à régler ma commande via la plateforme en ligne
Si vous n'arrivez pas à régler votre commande via notre plateforme en ligne, vous avez la possibilité de procéder au paiement par virement bancaire.
Pour ce faire, il vous suffit de suivre les indications données sur le »lien«
N'oubliez pas de mentionner votre numéro de commande.
Il n'est pas utile de nous envoyer une preuve de paiement.
Lorsque notre service comptabilité recevra le paiement, votre commande sera directement validée et prise en compte.

Ou est-ce que je retrouve ma commande non payé ?
1) Si vous n'êtes pas connecté, cliquez d'abord sur le bouton "CONNEXION" en haut de la page pour vous connectez au système.
2) Une fois connecté, vous pouvez cliquer sur "MON COMPTE" également en haut de la page.
3) Cliquez sur le bouton "COMMANDES/FACTURES"
4) Cliquez sur "Détails" de la commande.

 

Feel free to contact our Customer Service Department by filling in our »contact form«